Frequently Asked WTS Technology Questions and Answers
The Chromebook camera can be accessed by clicking on the circle in the bottom left corner of your Chromebook screen and choosing Camera. Pictures are saved to the download folder and can be moved to your drive by clicking on that same circle and choosing Files.
Here is a tutorial video for accessing the camera, saving the pictures, and attaching them to a Google Classroom assignment (remember you will have to be logged into your @wtisbury.org account to view tutorials):
Update - 4/29/20
Chromebook Audio Issues and Tips to Improve Sound.
We have received several emails regarding sound issues on the Chromebooks. The main issue being students cannot hear or be heard on Zoom. I have had Zoom tech support sessions with several families to determine the root cause. In every session, we discovered there was no functional audio issue with the Chromebooks that were tested. Here are some tips to improve your audio experience.
Things to check first:
- Check to see if it is a headphone connection issue.
- Can you hear sound without headphones?
- Check to see if the sound works when viewing a video
- Are you only having issues when using Zoom?
Tips to improve sound quality:
- Wear headphones. Headphones help tune out external noises that can be distracting and removes computer speaker feedback. We have 150 new sets of headphones available to all students during lunch pickup.
- Make sure the volume is turned up on your Chromebook. Audio controls are on the top row of your keyboard on the right side.
- Unmute your Mic in Zoom. When your teacher needs to hear you make sure your Mic is on.
- Sit Close to the Mic. Make sure you are as close to the Mic as possible. The Mic is a tiny little dot to the left of the camera on the top of your Chromebook screen.
Student Getting Started Tutorial: https://help.flipgrid.com/hc/en-us/articles/360007559273-Getting-Started-Students
Email Kate and she will help you get back online.
Try these steps first:
Ask for Help: If you still can’t find the file, David or Kate can run an audit of your Google Drive to help you find out what happened. There is a 25 day grace period before a file is permanently deleted by Google.
Creating Student Zoom Accounts with Google (Please be signed into @wtisbury.org to view this Tutorial)